Reference Information
Title: Design of Everyday Things
Author: Donald Norman
Editor: Basic Books, 2002
Summary
This chapter discussed the types of errors, including slips (when subconscious actions are interrupted) and mistakes (from conscious thought interruptions). The author then discusses models of human thought, including mathematical logic and connectionism (mapping neurons). The structure of tasks was then discussed, along with how to deal with errors, and forcing functions (interlocks, lockins, and lockouts).
Discussion
I found the in-depth analysis of different kinds of errors to be interesting, and liked how the author provided examples of each type. The examples helped to understand what the author was describing, since some of the definitions seemed to be fairly vague.
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