Reference Information
Title: Design of Everyday Things
Author: Donald Norman
Editor: Basic Books, 2002
Chapter 6: The Design Challenge
This chapter discussed challenges with design, including problems that restrict designers, aesthetics vs. usability, clients not being users, complexity, and designing products in the designer's image, not the user's. The author used examples such as typewriters, faucets, and computers to make his point, and listed design techniques that could be used to improve the computer, including experimentation, usage modes, and invisibility.
Discussion
Some of the examples the author used were obviously out of date, making some of his points a little more difficult to understand. For example, he had an entire point he was trying to make based entirely on the operation of the typewriter, which is, for the most part, no longer used. Over all though, he did present some good design techniques to keep in mind.
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